Welcome to Timeless Chic, your trusted online marketplace for preloved luxury items.
We’re all about making fashion more sustainable while connecting buyers and sellers who share a love for premium goods. But just like any marketplace, we have rules to keep things fair, safe, and efficient for everyone.
This page explains our Terms and Conditions in detail. These Terms and Conditions (the “Terms”) govern your use of our platform located at https://timelesschic.co/ (the “Platform”), which includes our website and any associated services (the “Services”).
Please read these Terms carefully as they establish your rights and obligations when using the Platform. By accessing or using the Platform, you confirm that you have read, understood, and agree to be bound by these Terms.
These Terms outline your rights and obligations, as well as our policies for operating a safe and secure platform for our community.
What Is Timeless Chic?
Timeless Chic is an online marketplace that connects buyers and sellers of authentic preloved luxury goods. The platform facilitates transactions between users but does not own, inspect, or guarantee the quality of the items listed.
All transactions are conducted directly between buyers and sellers. Timeless Chic acts solely as an intermediary by providing a platform to list, discover, and purchase items.
Here’s what makes us unique:
- Preloved and Authentic: The focus is on genuine, luxury pieces that have stood the test of time.
- Exclusivity and Accessibility: The items listed here aren’t just products; they’re rare, hard-to-find gems. You’ll discover items that might no longer be in stores, often at a fraction of their original price.
- Trust and Transparency: We prioritise authenticity and encourage sellers to provide proof of their items’ genuineness. Buyers can shop with confidence, knowing they’re investing in real luxury.
- Community-Driven Marketplace: Unlike traditional stores, Timeless Chic is about people. You’re not just buying an item; you’re connecting with someone who values it as much as you do.
- User-Friendly Experience: Our platform is simple and intuitive, from listing your items to browsing for treasures. Whether you’re a first-time seller or an experienced buyer, everything is designed to make your experience enjoyable.
- A Platform for Timeless Style: Fashion trends come and go, but timeless items remain iconic. We focus on high-quality, enduring designs that always stay in style.
We facilitate transactions between buyers and sellers. However, we don’t own or inspect the items listed. That means you’re responsible for your actions—whether you’re listing, selling, or buying.
Who Can Use Timeless Chic?
To join the Timeless Chic community, you need to meet some simple criteria:
- Be at least 18 years old or the age of majority in your jurisdiction.
- Have the legal capacity to enter into binding agreements.
- Have an active account on our platform. Registration is free, and we’ll guide you through the process.
- Provide accurate, truthful information. Don’t create fake accounts or mislead others.
Failing to meet these requirements could result in your account being suspended or banned.
Account Registration and Security
To list, buy, or sell items on Timeless Chic, you must create an account. You agree to provide accurate, current, and complete information during the registration process.
Registration
Creating an account is easy. Here’s how:
- Visit Timeless Chic.
- Click on “Sign Up” and provide your email, name, and a secure password.
- Confirm your email to activate the account.
Once your account is set up, you can list items to sell or start browsing for unique finds.
Account Responsibility
You are responsible for maintaining the confidentiality of your account credentials and any activities under your account. Notify us immediately of any unauthorized use or security breaches.
Account Suspension or Termination
Timeless Chic reserves the right to suspend or terminate accounts that violate these Terms or engage in prohibited activities.
Selling on Timeless Chic
Do you want to list your items for sale on our platform? You must follow the below criteria.
Accuracy Of Listing Your Item
Your listing should include:
- Clear Photos: Upload high-quality images from different angles. Natural lighting works best.
- Detailed Description: Mention the brand, condition, dimensions, materials, and any flaws.
- Pricing: Set a fair price based on the item’s condition and market value.
For example, if you’re selling a preloved Chanel purse, provide details like:
- Brand: Chanel.
- Condition: Used but excellent; slight scuff on the bottom.
- Price: £1,200 (similar items sell for £1,300).
Authenticity Matters
Timeless Chic has zero tolerance for counterfeit items. Sellers must list only authentic items. Listing fakes can lead to permanent account suspension. To build trust, consider including proof of authenticity, like receipts or third-party verifications.
Ship Promptly
After selling your item, ship it within 2-3 business days. Use secure packaging and provide the buyer with tracking details.
Prohibited Listings
The following are not allowed on Timeless Chic:
- Counterfeit or replica goods.
- Stolen items.
- Items violating intellectual property rights.
- Hazardous or restricted materials.
- Any other items prohibited under applicable laws or our policies.
Prices and Fees
Sellers set their own prices for listed items. Prices should reflect the item’s condition, market demand, and authenticity. Timeless Chic may provide pricing guidance but does not guarantee sales at any price. We charge a small commission (e.g., 10%) on each sale. This fee helps us maintain the platform and provide support.
Fulfillment
Sellers are responsible for promptly packaging and shipping sold items. Failure to ship items may result in account suspension or other penalties.
Buying on Timeless Chic
Shopping here is straightforward, but there are some things to keep in mind:
- Review Listings Carefully
- Check photos, descriptions, and other buyer’s and seller’s reviews.
- If anything seems unclear, message the seller before making a purchase.
- Secure Payments
Always pay through Timeless Chic’s secure payment gateway. This protects your money until you confirm the item is received and matches the description. - Delivery Expectations
Shipping times vary depending on the seller’s location. Be patient, but don’t hesitate to follow up if there are delays.
4. Refunds and Disputes
If an item does not match its description or fails to arrive, buyers are encouraged to contact the seller directly. If the issue remains unresolved, Timeless Chic’s support team can assist in dispute resolution.
Shipping and Delivery
Shipping is a crucial part of any transaction. Here’s what you need to know:
For Sellers
- Ship items within 2-3 business days of receiving payment.
- Use a trusted courier and provide tracking details to the buyer.
- Pack items securely to prevent damage during transit.
For Buyers
Buyers must provide accurate shipping addresses and be available to receive packages. Double-check your shipping address at checkout. Timeless Chic is not responsible for delays or additional costs resulting from incorrect addresses.
Lost or Damaged Items
Timeless Chic is not liable for items lost or damaged during transit. Sellers are encouraged to purchase shipping insurance. Buyers and sellers should work together to resolve any delivery issues.
Prohibited Items and Behaviors
To keep the platform safe and fair, certain items and actions are not allowed:
- List, sell, or purchase counterfeit or illegal items.
- Provide false, misleading, or inaccurate information.
- Engage in abusive, harassing, or fraudulent behavior.
- Use the platform for activities that violate any laws or third-party rights.
- Interfere with or disrupt the platform’s operations, including hacking or spamming.
Violating these rules could result in account suspension or a permanent ban.
Authentication and Verification
Timeless Chic does not independently verify or authenticate items listed on the platform. Buyers are encouraged to seek third-party authentication services. Sellers found listing counterfeit items will face severe penalties, including account termination.
Resolving Disputes
Sometimes, things don’t go as planned. Here’s how to handle disputes:
- Timeless Chic encourages buyers and sellers to resolve disputes amicably.
- If a dispute cannot be resolved, it may be escalated to Timeless Chic’s support team, whose final decision will be binding.
- Refunds are only granted under specific conditions outlined in our Refund Policy.
- Buyers must report issues within 7 days of receiving the item.
Example: Lucy bought a Gucci wallet, but it arrived with more wear than described. She contacted the seller for a partial refund. When the seller refused, Timeless Chic stepped in and resolved the issue.
Transparency and Trust
Trust is the backbone of Timeless Chic. Here’s how we maintain it:
- Authentication Services: While we don’t authenticate every item, sellers are encouraged to provide proof of authenticity.
- Reviews and Ratings: Buyers can leave reviews after every transaction. These help others decide who to trust.
- Secure Payments: Funds are held securely until both parties are satisfied.
Fees and Payment Policies
Running a platform like Timeless Chic comes with expenses, so we charge reasonable fees:
Seller Fees
Timeless Chic charges a service fee or commission on sales. The fee structure is disclosed during the listing process and is deducted from the seller’s proceeds.
Buyer Fees
Buyers may incur additional charges, such as shipping fees or optional premium services. All fees will be clearly displayed at checkout. No hidden charge applies.
Payment Processing
Timeless Chic uses third-party but trusted payment processors to handle transactions securely. By using our platform, you agree to comply with the terms and conditions of these payment processors.
Have Any Questions, Please Contact Us
Timeless Chic is more than a marketplace—it’s a community built on trust, transparency, and a shared love for luxury. By following these Terms and Conditions, you’re helping create a safe, enjoyable space for everyone.
Whether you’re buying your dream bag or giving your preloved items a new home, we’re here to make it easy.
For questions or support, please contact us on our Contact Us page or
Email: support@timelesschic.co
Address: Franklin, Tennessee, 37064
Happy shopping (and selling). Thanks.
